Your Privacy Is Our Responsibility

1 What Information We Collect

When you register and use services on the kkdk platform, we may collect the following types of information:

1.1 Information You Provide Directly

When you create an account, log in, or contact us, we collect information you voluntarily provide, such as:

• Full name and date of birth
• Email address and mobile number
• Valid identity document details (for KYC verification)
• Payment information (bKash, Nagad, Rocket, Upay or bank account details)
• Messages or complaint details provided when contacting us

1.2 Automatically Collected Information

When you use our website, the following information may be collected automatically:

• IP address and device identifier information
• Browser type and language settings
• Pages visited, time spent, and navigation patterns
• Information collected through cookies and similar tracking technologies
• Login history and session-related information

1.3 Information Received from Third Parties

In some cases, information may be received from approved third parties for the purpose of identity verification or fraud prevention. Such collection is always carried out in compliance with applicable laws and regulations.

2 Purpose of Using Information

kkdk uses collected information only for the following legitimate purposes:

• Account Management: To ensure your registration, login, and account security.
• Service Delivery: To process gaming services, deposits, and withdrawals.
• Identity Verification (KYC): To meet legal obligations and prevent money laundering.
• Customer Support: To help resolve your complaints, questions, and issues.
• Security: To detect and prevent fraud, unauthorized access, and suspicious activity.
• Service Improvement: To analyze user experience and improve platform quality.
• Legal Compliance: To comply with applicable laws, regulations, and regulatory authority directives.
• Responsible Gaming: To implement user protection and responsible gaming policies.

We never use your information for any purpose beyond those described above.

3 Information Sharing and Disclosure

kkdk does not sell, rent, or distribute your personal information to third parties. However, information may be shared in the following limited circumstances:

3.1 Service Partners

Minimum necessary information may be shared with trusted third-party partners to complete payment processing (bKash, Nagad, Rocket, Upay and bank transfers), technical support, and identity verification. These partners are contractually bound to comply with our privacy standards.

3.2 Legal Obligations

Information may be disclosed under court orders, lawful requests from law enforcement agencies, or applicable legal obligations. In such cases, we provide only the minimum necessary information.

3.3 Business Changes

User information may be transferred in the event of any business merger, acquisition, or asset transfer. In such circumstances, we will notify users in advance and in an appropriate manner.

3.4 Fraud Prevention

Relevant information may be shared to prevent and investigate misuse of the platform, fraud, or any other illegal activity.

4 Information Security Measures

The security of your information at kkdk is our highest priority. We keep your information secure by following industry-standard technology and processes:

• SSL/TLS Encryption: All information transmitted on the website flows through encrypted channels.
• Data Encryption: Stored sensitive information is kept secure with appropriate encryption.
• Access Controls: Only authorized personnel can access information on a need-to-know basis.
• Regular Security Audits: Regular security assessments are conducted to identify system vulnerabilities.
• Firewall and Monitoring: Systems are monitored 24 hours a day to detect suspicious activity.

While we strive to ensure the highest level of protection, it is not possible to guarantee complete security for information transmitted over the internet. Therefore, keeping your password and account information secure is also your own responsibility.

5 Cookies and Tracking Technology

kkdk uses cookies and similar tracking technologies to improve website functionality and personalize your browsing experience.

5.1 Types of Cookies

• Essential Cookies: Required for basic website functionality, such as maintaining login sessions.
• Functional Cookies: Used to remember your preferences and language settings.
• Analytics Cookies: Used to understand website traffic and usage patterns.

5.2 Cookie Controls

You have the option to accept or reject cookies by changing your browser settings. Please note that disabling some cookies may limit certain website functionality. Essential cookies are always active because the website cannot function properly without them.

6 Data Retention Period

kkdk retains your information only for as long as necessary. The following factors are considered when determining retention periods:

• Information required to provide services is retained for as long as your account remains active.
• Even after an account is closed, information may be retained for a specified period for legal obligations, dispute resolution, or fraud prevention.
• Financial transaction records are retained for a specific period in accordance with applicable law.
• Once the required period has passed, information is securely deleted or anonymized.

7 Your Rights

kkdk respects your data protection rights. You have the following rights:

7.1 Right to Access Information

You may request to know what information has been collected about you at any time. We will provide a summary accordingly.

7.2 Right to Correct Information

If there is any inaccuracy or incompleteness in your stored information, you may request a correction.

7.3 Right to Delete Information

In certain circumstances, you may request the deletion of your personal information. However, information required to meet legal obligations may not be possible to delete.

7.4 Right to Object to Processing

You may object to the processing of your information for specific purposes. Please contact us regarding this and we will evaluate your request appropriately.

7.5 Right to Data Portability

You may request to receive your information in a structured, machine-readable format.

To exercise any of the above rights, please contact us:

8 Protection of Minors' Information

kkdk is a responsible gaming platform that provides services only to those aged 21 and above. We do not knowingly collect personal information from minors.

If we become aware that we have inadvertently collected information from a minor, we will promptly take steps to delete that information and close the associated account. If a parent or guardian believes their child has registered on this platform, please contact us immediately.

9 International Data Transfers

Servers used to provide kkdk's services may be located in various countries. Even if your information is transferred outside your country, we ensure it remains protected in accordance with the standards described in this privacy policy.

For international data transfers, we ensure appropriate safeguards such as data processing agreements, encryption, and access controls.

10 Third-Party Websites

The kkdk website may occasionally reference third-party websites or services. This privacy policy applies only to the kkdk platform — not to third-party sites.

You are advised to read the privacy policy of any third-party site before visiting it. We are not responsible for the information collection and use practices of those sites.

11 Policy Changes and Updates

kkdk reserves the right to update this privacy policy at any time. If there are any significant changes to the policy, we will notify you in the following ways:

• By publishing a prominent notice on the website.
• By sending a notification to your registered email.
• By updating the "Last Updated" date at the top of the page.

Continued use of the platform after changes are made will be considered acceptance of the updated policy. Therefore, you are advised to check this page regularly.

12 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact our privacy team. Our support team is available in both Bengali and English and is available 24/7.

We take your privacy seriously and are committed to resolving any concerns you have quickly and effectively. Stay with kkdk — for a safe, reliable, and trusted gaming experience.